Refund & Returns Policy

🔄Return Window

All returns must be initiated within 30 calendar days from the date of delivery. This generous window gives you plenty of time to try on your Golden Goose sneakers and ensure they're the perfect fit for your style and comfort needs.

The return period begins on the day your order is delivered to your specified address. We recommend keeping your delivery confirmation as proof of when your 30-day window begins.

✅Return Conditions

To ensure a smooth return process, please make sure your items meet the following conditions:

Items That Cannot Be Returned

• Custom or personalized sneakers
• Items showing signs of wear, damage, or alterations
• Products without original packaging or tags
• Items purchased with promotional codes over 50% discount
• Sale items marked as "Final Sale"

📋How to Return

Returning your Golden Goose sneakers is simple and convenient:

Step 1: Contact Our Team

Email us at [email protected] or call (212) 555-0142 to initiate your return. Please include:

• Your order number
• Reason for return
• Photos of the items (if returning due to defect)

Step 2: Receive Return Authorization

We'll send you a Return Authorization (RA) number and prepaid return shipping label within 24 hours.

Step 3: Package Your Return

Carefully package your items in the original box with all accessories and documentation. Attach the prepaid return label.

Step 4: Ship Your Return

Drop off your package at any authorized shipping location or schedule a pickup. We recommend using a tracked service for your protection.

💰Refund Process

Once we receive and inspect your return, we'll process your refund within 2-3 business days. You'll receive an email confirmation when your refund has been issued.

Note: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

🔄Exchanges

Need a different size or style? We make exchanges easy:

For exchanges, follow the same return process but specify "Exchange" in your return request. We'll expedite the shipping of your replacement item once we receive your return.

🚚Return Shipping

Shipping Guidelines

• Domestic Returns: Free prepaid return shipping label provided
• International Returns: Customer responsible for return shipping costs
• Expedited Returns: Available for additional fee if faster processing needed
• Insurance: All returns are automatically insured up to full purchase value

We strongly recommend using the provided return label and keeping your tracking number until your return is processed.

⚠️Damaged or Defective Items

While rare, if you receive damaged or defective Golden Goose sneakers, we'll make it right immediately:

Immediate Action Required

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Keep all original packaging and documentation

Our Response

• Free return shipping (prepaid label)
• Full refund including original shipping costs
• Priority replacement if requesting exchange
• Expedited processing (24-48 hours)

🏪In-Store Returns

Visit our New York boutique for immediate assistance with returns and exchanges:

In-Store Benefits

• Immediate refund processing
• Try on different sizes before exchanging
• Personal styling consultation
• Authenticity verification service

❓Special Circumstances

Holiday Returns

Items purchased between November 1st - December 25th can be returned until January 31st of the following year, giving you extra time for holiday gifts.

Authenticity Guarantee

If any item purchased from Real Golden Goose is found to be inauthentic by a certified authenticator, we offer:

• Full refund including shipping costs
• No time limit on authenticity-related returns
• Compensation for authentication fees

Lost or Stolen Packages

If your return package is lost in transit, we'll work with the shipping carrier to locate it. If unrecoverable, we'll process your refund based on our shipping records.